Get in Touch

Contact Falowick AI — Support & Access Requests

Whether you have a question about the platform, need support, or want to submit an access request, our team is here to help. Use the form below or reach us directly using the contact details provided.

Modern office environment representing a professional support team workplace

Email

[email protected]

We aim to respond within one business day.

Phone

+44 20 7946 0372

Available Monday to Friday, 09:00–17:00 GMT.

Address

12 Bishopsgate, London, EC2N 4AJ, United Kingdom

Send a Message

Submit Your Access Request or Support Query

Use this form to contact the support team. For access requests, please select "Access Request" as the request type and describe your intended use of the platform. The team may follow up by email for clarification before processing your request.

The support team may contact you for additional information before processing your request.

Access Request

How the Access Process Works

Submitting this form is the first step. Here is what to expect after you send your message to the Falowick AI support team.

1

Your request is received

The support team receives your message and logs your request for review.

2

Review and follow-up

The team reviews your request. If clarification is needed, they will reply to your email address with specific questions.

3

Credentials issued

Approved requests result in platform credentials being sent to your email, along with onboarding guidance.

Support

Platform Support Information

The support team handles all platform-related queries, from access requests to technical assistance. Support is available by email and phone during standard UK business hours.

What the Support Team Can Help With

  • Submitting and tracking an access request
  • Onboarding assistance and platform setup
  • Questions about platform features and tools
  • Reviewing your personal dashboard configuration
  • Technical issues with the platform interface
  • Queries about the Privacy Policy or Terms of Use

For all enquiries, please use the contact form above or email [email protected] directly. Include as much detail as possible so the team can assist you efficiently.

Person using a laptop to communicate with an online support team
Support is available Monday to Friday via email and phone.