Privacy Policy

Last updated: 1 January 2026. This Privacy Policy applies to Falowick AI Ltd ("we", "us", "our"), registered in the United Kingdom. It explains how we collect, use, store, and protect personal information when you use the Falowick AI platform at falowick.uk.

1. Who We Are

Falowick AI Ltd is the data controller for personal information collected through this platform. Our registered address is 12 Bishopsgate, London, EC2N 4AJ, United Kingdom. You can contact us at [email protected] or by calling +44 20 7946 0372.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact details: your name and email address when you submit an access request or contact form
  • Usage information: data about how you interact with the platform interface, including pages visited and features used
  • Communications: messages you send to our support team and any follow-up correspondence
  • Technical data: IP address, browser type, device type, and operating system, collected automatically when you access the platform

3. How We Use Your Information

We use personal information for the following purposes:

  • To process and respond to access requests submitted through the Contact page
  • To provide platform support and respond to user queries
  • To operate, maintain, and improve the Falowick AI platform and its features
  • To communicate with you about your account, access status, and platform updates
  • To comply with applicable legal obligations

4. Legal Basis for Processing

We process personal information on the following legal bases under UK data protection law:

  • Contract: where processing is necessary to fulfil an access request or platform service agreement
  • Legitimate interests: where processing supports the secure and effective operation of the platform
  • Legal obligation: where we are required to process data to comply with applicable law
  • Consent: where you have provided explicit consent for a specific processing activity

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions and access request data are typically retained for up to two years from the date of submission. You may request deletion of your data at any time by contacting [email protected].

6. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share information with trusted service providers who assist in operating the platform, under strict data processing agreements. We may also disclose information where required by law or to protect the rights and safety of users.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal obligations
  • Object to or restrict certain types of processing
  • Request portability of your data in a structured, commonly used format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected] or write to 12 Bishopsgate, London, EC2N 4AJ, United Kingdom.

8. Cookies and Tracking

The Falowick AI platform may use cookies and similar technologies to support the operation of the platform interface and to collect usage data. These are used solely for functional and analytical purposes. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or disclosure. While we take reasonable precautions, no digital platform can offer absolute security, and we encourage users to use strong, unique credentials.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Continued use of the platform following any update constitutes acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 0372
  • Post: Falowick AI Ltd, 12 Bishopsgate, London, EC2N 4AJ, United Kingdom